Refund policy
RETURN AND REFUND POLICY
Last updated: September 8, 2026
At FixedForm Canada, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving it.
30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, with all original components and accessories included.
To start a return, please contact us at:
info@fixedform.ca
Please include your order number and the reason for your return.
Do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us at info@fixedform.ca as soon as possible with your order number and photos of the issue.
If approved, we will arrange an appropriate replacement or refund at no additional cost to you.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.
CANCELLATIONS
Orders may be cancelled before they enter processing or fulfillment.
We process orders quickly, so we cannot guarantee that a cancellation request can be completed after an order has been submitted.
If your order has already been processed or shipped, you may request a return after receiving it in accordance with this policy.
EXCHANGES
If you need a different size, please contact us at info@fixedform.ca.
Our customer support team will review your order and provide the available options.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, products that have been excessively used, damaged after delivery, altered, or returned without the required components may not qualify for a refund.
This policy does not limit any rights you may have under applicable Canadian consumer protection laws.
CONTACT US
For questions regarding returns or refunds:
FixedForm Canada
Email: info@fixedform.ca
Address: 5 Engel St, Vaughan, ON L4L 0M2, Canada
Website: fixedform.ca