Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

Thank you for shopping with FixedForm Canada.

We are committed to getting your order to you as quickly and reliably as possible.

ORDER PROCESSING

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high demand, processing may occasionally take longer.

ESTIMATED DELIVERY TIME

Standard Shipping:
5–8 business days after processing.

Please note that delivery times are estimates and are not guaranteed.

Carrier delays, severe weather, holidays, remote destinations, customs processing, or other circumstances outside our reasonable control may affect delivery times.

SHIPPING AREA

We ship to eligible addresses throughout Canada.

Some remote locations may require additional delivery time.

SHIPPING COST

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after your package has been handed to the carrier.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, please contact us immediately at info@fixedform.ca.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or has been shipped.

LOST OR MISSING PACKAGES

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at info@fixedform.ca.

Our support team will review the shipment and assist you with the available resolution.

DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbours, building management, or the carrier.

If you are still unable to locate your package, contact us and we will help review the shipment.

DAMAGED PACKAGES

If your order arrives damaged, please contact us with your order number and photos of the package and product so we can assist you.

CONTACT US

For shipping questions:

FixedForm Canada
Email: info@fixedform.ca
Address: 5 Engel St, Vaughan, ON L4L 0M2, Canada
Website: fixedform.ca