Terms of service

TERMS OF SERVICE

Last updated: September 8, 2026

Welcome to FixedForm Canada.

These Terms of Service govern your use of fixedform.ca and any purchases made through our website.

By accessing our website or purchasing from us, you agree to these Terms of Service.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your province or territory of residence or otherwise have the legal capacity required to enter into a purchase agreement.

You may not use our products or website for any unlawful or unauthorized purpose.

2. PRODUCT INFORMATION

We make reasonable efforts to display our products, descriptions, images, pricing, sizing information, and availability as accurately as possible.

Actual product appearance may vary slightly due to device displays, manufacturing updates, or other reasonable variations.

We reserve the right to update product information or discontinue products when necessary.

3. PRICING

Unless otherwise stated, prices displayed on fixedform.ca are in Canadian Dollars (CAD).

Applicable taxes and any shipping charges will be displayed during checkout where required.

We reserve the right to change product prices and promotions at any time. Changes will not affect orders already completed.

4. ORDERS

All orders are subject to availability and payment authorization.

We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, unauthorized transactions, pricing errors, inventory issues, or violations of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. PAYMENT

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

6. SHIPPING AND DELIVERY

Processing times and estimated delivery times are described in our Shipping Policy.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, customs, incorrect addresses, or circumstances outside our reasonable control.

7. RETURNS AND REFUNDS

Returns, refunds, cancellations, and exchanges are governed by our Return and Refund Policy.

Nothing in our policies limits rights available to consumers under applicable law.

8. INTELLECTUAL PROPERTY

The content on fixedform.ca, including our branding, logos, graphics, photographs, product descriptions, text, designs, and other original materials, is owned by or licensed to FixedForm Canada and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our content without authorization.

9. PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

10. PROHIBITED USES

You may not use our website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software or code
• To interfere with the security or operation of the website
• To provide false or misleading information
• To engage in fraudulent activity

11. DISCLAIMER

FixedForm products are designed to provide support and comfort.

Information provided on our website is for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

If you have a medical condition, injury, severe or persistent pain, or questions regarding whether a product is appropriate for you, consult a qualified healthcare professional.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FixedForm Canada will not be liable for indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13. GOVERNING LAW

These Terms are governed by applicable laws of Canada and the Province of Ontario, without limiting any mandatory consumer rights that may apply in the customer's province or territory.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page.

15. CONTACT INFORMATION

Questions regarding these Terms should be sent to:

FixedForm Canada
Email: info@fixedform.ca
Address: 5 Engel St, Vaughan, ON L4L 0M2, Canada
Website: fixedform.ca